Refund policy
RETURN & REFUND POLICY — Valoré™
We offer a 30-Day Return Policy.
You have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return:
- Item must be unused
- Item must be in original packaging
- Item must be in resellable condition
We reserve the right to refuse returns that do not meet these conditions.
How to Start a Return
To initiate a return, contact us at:
support@[yourdomain].com
Please include:
- Order number
- Reason for return
- Photo (if applicable)
We will provide return instructions.
Refunds
Once we receive and inspect your return, we will notify you of approval.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery.
Please include:
- Photo of item
- Photo of packaging
- Order number
We will send a replacement or refund.
Non-Returnable Items
We do not accept returns for:
- Used items
- Final sale items
- Gift cards
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please return and place a new order.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account
- Contact your payment provider
- Contact your bank
If you still need help, contact us.
Contact
support@[yourdomain].com